Affected Components: Cougar Courses

May 8, 04:39:02 GMT+0
Investigating - We have observed that the Canvas maintenance page has been removed. However, out of an abundance of caution, California State University campuses are continuing to restrict access and actively working with Instructure until Canvas is deemed safe and secure for use. [**Canvas Incident FAQs**](https://lts.calstate.edu/csu-canvas-incident-reports).

May 8, 20:49:32 GMT+0
Monitoring - Canvas access has been re-enabled and single sign-on access has now been restored for students, faculty and staff. As millions of users return online worldwide, please be patient as intermittent glitches or temporary feature limitations may occur. * For student questions about grades, finals, and assignments: contact your professor * For additional student support: [Cougar Care Network](https://www.csusm.edu/ccn/index.html) * For Canvas support: [cchelp@csusm.edu](mailto:cchelp@csusm.edu) * For Technical Questions: [helpdesk@csusm.edu](mailto:helpdesk@csusm.edu) or [techsupport@csusm.edu](mailto:techsupport@csusm.edu) * For Ransom emails or Suspicious activity: [abuse@csusm.edu](mailto:abuse@csusm.edu)..

May 7, 21:14:16 GMT+0
Investigating - Instructure and the California State University system report that Canvas is experiencing an outage that may be worldwide. CSUSM is working closely with the CO and Instructure to understand more about the impact and an estimate for service restoration. More information can be found online at [CSU Canvas Incident Reports | CSU Learning Technology Services.](https://lts.calstate.edu/csu-canvas-incident-reports).

May 7, 22:40:03 GMT+0
Investigating - Reports are being received from other universities that students are being contacted directly with ransomware offers. If anyone receives information to this effect, **do not respond** and forward such messages to [abuse@csusm.edu](mailto:abuse@csusm.edu). Do not attempt to open any links, do not download any attachments and do not reply to the message. As a reminder: We are aware of reports that millions of users are currently impacted globally. At this time, Students, faculty and staff should **not** attempt to access the Canvas portal until receiving a notification from the university that access is cleared. [**Canvas Incident FAQs**](https://lts.calstate.edu/csu-canvas-incident-reports).

May 7, 21:41:48 GMT+0
Investigating - Update from the Chancellor's Office To ALL CSU Canvas Users (faculty, students and staff): We are aware that Canvas is down across ALL CSU campuses and at the Chancellor's Office. Instructure is working diligently to gather more information and get systems restored. This situation is fluid, and we are working with Instructure to determine the full scope of impact and will provide updates as soon as they are available. [Canvas Incident FAQs](https://lts.calstate.edu/csu-canvas-incident-reports) The [Canvas/Instructure Service Status site](https://status.instructure.com/).

May 7, 23:16:45 GMT+0
Investigating - We are continuing to monitor the Canvas security incident, which appears to be impacting millions of people at schools and campuses worldwide. To reiterate, this is not a scheduled maintenance; this is an outage related to a cybersecurity breach. While Canvas does not store passwords, Social Security numbers, financial information or dates of birth, personal information such as email addresses, names, student ID numbers and user messages within Canvas may have been accessed by unauthorized users. If you receive an email or message requesting you pay a ransom or take action to recover your access to Canvas, DO NOT RESPOND. Do not click on any links, open any attachments or download any files. This is a scam. We are working to block these emails sent to [csusm.edu](http://csusm.edu) email addresses. You can help by forwarding ransom requests or suspicious messages to [abuse@csusm.edu](mailto:abuse@csusm.edu). We cannot block emails sent to non-CSUSM email addresses. We are continuing to work with the Chancellor’s Office and Instructure to determine the full scope of impact and will provide updates, including resources for affected individuals, as more information becomes available on the [CSU Canvas Incident Reports website](https://lts.calstate.edu/csu-canvas-incident-reports#msdynmkt%5Ftrackingcontext=34c66bf5-9c19-44bd-8adf-f0e991260000). This is a developing situation and additional updates and guidance around classes, communication and finals will be forthcoming..

Duration: 37 minutes

Affected Components: Cougar Courses

May 4, 22:14:53 GMT+0
Investigating - ## **Turnitin Similarity Report Outage** Due to a Turnitin/Canvas issue, users are unable to access similarity reports. For more information visit: <https://turnitin.statuspage.io/> .

May 4, 22:52:10 GMT+0
Resolved - This incident has been resolved..

Duration: 49 minutes

Affected Components: Mobile App, www.csusm.edu, Other, Cougar Courses

Apr 7, 22:08:00 GMT+0
Investigating - The campus network experienced an outage at 3:08pm. We are investigating..

Apr 7, 22:57:25 GMT+0
Resolved - This incident has been resolved. We continue to investigate the cause..

Duration: 20 hours and 19 minutes

Jan 22, 20:00:00 GMT+0
Investigating - Microsoft is currently experiencing a widespread service degradation affecting multiple Microsoft 365 services, including Outlook, SharePoint, OneDrive, and Teams. Microsoft is actively investigating and working to restore services. IITS is monitoring but be aware that there may be intermittent issues until Microsoft implements a resolution..

Jan 22, 22:39:00 GMT+0
Identified - From Microsoft: Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected. Current status: We're carefully rebalancing traffic across all affected infrastructure in the region, while monitoring the corresponding health telemetry, to ensure the environment enters into a balanced state as our remediation efforts continue. We’re proceeding as quickly as possible and this incremental approach will also help us identify whether any additional actions may be required to ensure longstanding recovery..

Jan 23, 16:18:37 GMT+0
Resolved - This incident has been resolved..

Duration: 23 minutes

Affected Components: Cougar Courses

Jan 12, 20:01:08 GMT+0
Investigating - The vendor is currently investigating this incident..

Jan 12, 20:23:49 GMT+0
Resolved - This incident has been resolved..

Duration: 21 hours and 37 minutes

Affected Components: Other

Oct 29, 18:00:41 GMT+0
Investigating - Due to an Azure Network outage (similar to the recent AWS outage), some Microsoft services are currently experiencing intermittent issues. Microsoft Teams, Microsoft Forms, and Dynamics 365 are among the services experiencing issues, but there might be additional services impacted. We are monitoring Microsoft updates on remediation and will post further when more information becomes available. You can visit CSUSM - Status (https://status.csusm.edu) and Azure status (<https://azure.status.microsoft/en-us/status>) for updates..

Oct 29, 19:55:09 GMT+0
Identified - From Microsoft: At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025\. We will provide another update on our progress within two hours, or sooner if warranted. Although we are seeing signs of recovery and have an estimated timeline, customers may also consider implementing failover strategies using Azure Traffic Manager to redirect traffic from Azure Front Door to their origin servers as an interim measure..

Oct 30, 15:37:52 GMT+0
Resolved - This issue has been resolved..

Duration: 3 hours and 8 minutes

Affected Components: Other

Oct 27, 17:30:00 GMT+0
Investigating - Campus WiFi is experiencing authentication and performance issues. We are currently investigating this problem..

Oct 27, 20:37:59 GMT+0
Resolved - This incident has been resolved..

Duration: 8 hours and 11 minutes

Affected Components: Cougar Courses

Oct 20, 14:49:51 GMT+0
Investigating - Cougar Courses is experiencing issues due to an ongoing AWS incident. The vendor is working on the issue. You can follow the status of the issue at <https://health.aws.amazon.com/health/status> and <https://status.instructure.com/>..

Oct 20, 23:00:24 GMT+0
Resolved - This incident has been resolved..

Duration: 12 hours and 5 minutes

Affected Components: www.csusm.edu, Other

Sep 20, 19:14:21 GMT+0
Investigating - We are currently investigating this incident..

Sep 20, 13:30:00 GMT+0
Investigating - Many campus applications and websites are unavailable at this time. The problem began early this morning (Saturday, Sept 20). We are currently investigating this incident..

Sep 20, 21:20:57 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 21, 01:35:16 GMT+0
Resolved - This incident has been resolved..