CSUSM Status - Incident history https://csusm.instatus.com CSUSM Sat, 3 Oct 2026 01:00:00 +0000 Planned Campus Solution People Tools Upgrade Type: Maintenance Affected Components: Mobile App, Common HR System (CHRS), Campus Solutions (CS) Sep 9, 19:05:25 GMT+0 - Identified - **CO Planned CS People Tools Upgrade** Please be advised that **Campus Solutions** **(myCSUSM)** and **CHRS (Employee & Manager Self Service)** will be unavailable due to a planned **People Tools upgrade** from **Friday, October 2 at 5:00 PM through Saturday, October 3 at 5:00 PM**. This outage occurs during the final weekend before the close of **Benefits Open Enrollment**, which runs through **October 9**. Employees are encouraged to plan accordingly and complete any necessary self-service benefits open enrollment activities before the outage period. Thank you for your understanding and support. Type: Maintenance

Affected Components: , ,

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>19:05:25</var> GMT+0</small><br><strong>Identified</strong> - **CO Planned CS People Tools Upgrade** Please be advised that **Campus Solutions** **(myCSUSM)** and **CHRS (Employee & Manager Self Service)** will be unavailable due to a planned **People Tools upgrade** from **Friday, October 2 at 5:00 PM through Saturday, October 3 at 5:00 PM**. This outage occurs during the final weekend before the close of **Benefits Open Enrollment**, which runs through **October 9**. Employees are encouraged to plan accordingly and complete any necessary self-service benefits open enrollment activities before the outage period. Thank you for your understanding and support..</p> ]]> Sat, 3 Oct 2026 01:00:00 +0000 https://csusm.instatus.com/maintenance/cmtugxmef0o3q1bmrv4n6gxje https://csusm.instatus.com/maintenance/cmtugxmef0o3q1bmrv4n6gxje Planned CO Data Center Maintenance Type: Maintenance Duration: 6 hours Affected Components: Mobile App, Common HR System (CHRS), Common Financial System (CFS), Campus Solutions (CS) Sep 20, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 20, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 9, 18:50:06 GMT+0 - Identified - Impacted Services: All CO CMS Data Center services including Campus Solutions (CS) Production, CHRS Production, Common Financial System (CFS) Production, CSU Learn, Financial Data Warehouse (FDW) Production, Campus Boomi hosted environments, CMS Datalake, CMS BMC Control-M Job Scheduling System, Campus Solutions (CS) Development, Common Financial System (CFS) Development. It will also impact dependent downstream services. Type: Maintenance

Duration: 6 hours

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 20</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 20</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>18:50:06</var> GMT+0</small><br><strong>Identified</strong> - Impacted Services: All CO CMS Data Center services including Campus Solutions (CS) Production, CHRS Production, Common Financial System (CFS) Production, CSU Learn, Financial Data Warehouse (FDW) Production, Campus Boomi hosted environments, CMS Datalake, CMS BMC Control-M Job Scheduling System, Campus Solutions (CS) Development, Common Financial System (CFS) Development. It will also impact dependent downstream services..</p> ]]> Sun, 20 Sep 2026 07:00:00 +0000 https://csusm.instatus.com/maintenance/cmtugdx9q0nvb1bmrw70yvinv https://csusm.instatus.com/maintenance/cmtugdx9q0nvb1bmrw70yvinv Common Financial System (CFS) - Application Update Type: Maintenance Duration: 2 hours Affected Components: Common Financial System (CFS) Sep 3, 17:52:46 GMT+0 - Identified - Impacted Services - Common Financial System (CFS) Production, CFS Production (FCFSPRD), CFS Data Warehouse application, Related database services, Process Schedulers and Integration Broker. Sep 5, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 5, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>17:52:46</var> GMT+0</small><br><strong>Identified</strong> - Impacted Services - Common Financial System (CFS) Production, CFS Production (FCFSPRD), CFS Data Warehouse application, Related database services, Process Schedulers and Integration Broker..</p> <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 5 Sep 2026 01:00:00 +0000 https://csusm.instatus.com/maintenance/cmtltp32m01e51bqjkuuj4jj6 https://csusm.instatus.com/maintenance/cmtltp32m01e51bqjkuuj4jj6 ChatGPT Issues Type: Incident Duration: 5 days, 1 hour and 40 minutes Affected Components: , Other → Sep 8, 17:49:44 GMT+0 - Resolved - This incident has been resolved. Sep 3, 16:09:26 GMT+0 - Investigating - Users are reporting errors when trying to access and use ChatGPT. OpenAI is investigating. Type: Incident

Duration: 5 days, 1 hour and 40 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>17:49:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>16:09:26</var> GMT+0</small><br><strong>Investigating</strong> - Users are reporting errors when trying to access and use ChatGPT. OpenAI is investigating..</p> ]]> Thu, 3 Sep 2026 16:09:26 +0000 https://csusm.instatus.com/incident/cmtlq07ef00ga13qq0aja1y57 https://csusm.instatus.com/incident/cmtlq07ef00ga13qq0aja1y57 Wifi to Internet Connectivity Type: Incident Duration: 6 days, 17 hours and 32 minutes Affected Components: , Other → Sep 2, 22:26:48 GMT+0 - Investigating - We are aware of an issue affecting internet connectivity for users connected to the campus Wi-Fi network. The root cause has been identified, and our teams are actively working to implement a resolution. At this time, we do not have an estimated time for full service restoration. We will provide additional updates as more information becomes available. Sep 9, 15:58:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 days, 17 hours and 32 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>22:26:48</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue affecting internet connectivity for users connected to the campus Wi-Fi network. The root cause has been identified, and our teams are actively working to implement a resolution. At this time, we do not have an estimated time for full service restoration. We will provide additional updates as more information becomes available..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>15:58:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 2 Sep 2026 22:26:48 +0000 https://csusm.instatus.com/incident/cmtko1lws04qi0xqtut7ixqpp https://csusm.instatus.com/incident/cmtko1lws04qi0xqtut7ixqpp Microsoft Education Tool in Canvas Not Syncing Type: Incident Duration: 23 hours and 56 minutes Affected Components: Cougar Courses Sep 1, 17:00:43 GMT+0 - Investigating - Microsoft Education Tool (LTI) in Canvas is experiencing a syncing issue. Students may see a message that says **"Course access pending. You haven’t accepted the course invitation yet. Accept it to be added to the roster and unlock access."** Microsoft is working on a fix. In the meantime, if you are using Microsoft Education to share files or videos with students in Canvas, please visit the [Microsoft in Cougar Courses Outage](https://www.csusm.edu/iits/services/ats/idesign/canvas/guides/microsoftincanvasoutage/index.html) page. Faculty might be seeing a variety of other error messages related to roster sync and OneDrive not being able to connect. These errors appear to be related to this issue and under investigation by Microsoft's engineering team. Sep 2, 16:56:49 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 23 hours and 56 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>17:00:43</var> GMT+0</small><br><strong>Investigating</strong> - Microsoft Education Tool (LTI) in Canvas is experiencing a syncing issue. Students may see a message that says **"Course access pending. You haven’t accepted the course invitation yet. Accept it to be added to the roster and unlock access."** Microsoft is working on a fix. In the meantime, if you are using Microsoft Education to share files or videos with students in Canvas, please visit the [Microsoft in Cougar Courses Outage](https://www.csusm.edu/iits/services/ats/idesign/canvas/guides/microsoftincanvasoutage/index.html) page. Faculty might be seeing a variety of other error messages related to roster sync and OneDrive not being able to connect. These errors appear to be related to this issue and under investigation by Microsoft's engineering team. .</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>16:56:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 1 Sep 2026 17:00:43 +0000 https://csusm.instatus.com/incident/cmtiwyfxb0l460wmvkz7o6439 https://csusm.instatus.com/incident/cmtiwyfxb0l460wmvkz7o6439 Exchange Online/Outlook Issues Type: Incident Duration: 3 days and 31 minutes Affected Components: , Other → Aug 31, 16:06:55 GMT+0 - Investigating - Outlook on the desktop and web may be unreachable. Microsoft is investigating the incident. Microsoft Info: We are reviewing service telemetry and available information to determine if there is an issue happening and we'll update this message shortly with our latest findings. This communication serves as a preliminary notification about a potential issue affecting your service. Aug 31, 21:05:30 GMT+0 - Monitoring - More info from Microsoft: We've confirmed that the authentication component issue impacts other services beyond Exchange Online. Users may experience a variety of symptoms related to this event, including but not limited to: \- Delays, failures, or incomplete results when searching for content within Exchange Online mailboxes. \- Delays or failures when sending or receiving email messages. \- Authentication-related errors when accessing Exchange Online services. \- Difficulties accessing or performing actions within Exchange administration experiences. \- Intermittent failures affecting mailbox operations and message delivery workflows. Scope of impact This issue may impact users attempting to send or receive email messages through Exchange Online. We're continuing our investigation to determine the full scope of affected scenarios and will provide additional information as it becomes available. Preliminary root cause An issue within a core authentication configuration used by multiple Microsoft 365 services is resulting in impact. Current status Aug 31, 2026, 1:36 PM PDT We're reexamining recent changes made to the service to determine why the authentication components aren't being deployed as expected. Additionally, we are exploring every avenue to safely restore the components, including potentially reverting an update the affected infrastructure recently received. We're performing additional tests to evaluate the best course of action moving forward. Aug 31, 18:17:48 GMT+0 - Identified - Microsoft has identified a potential corrective action for the affected infrastructure and are evaluating deployment options. They are monitoring service telemetry and affected Exchange Online transactions to determine whether the action is reducing impact and to better understand the scope of affected scenarios. Aug 31, 23:42:19 GMT+0 - Monitoring - Microsoft in incrementally rolling out a fix for the issue. Access has largely been restored, but some users report certain browsers are still not able to log into Outlook. If you have trouble logging in, please try a different browser. We will continue to monitor the issue through resolution. Sep 3, 16:37:48 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 days and 31 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>16:06:55</var> GMT+0</small><br><strong>Investigating</strong> - Outlook on the desktop and web may be unreachable. Microsoft is investigating the incident. Microsoft Info: We are reviewing service telemetry and available information to determine if there is an issue happening and we'll update this message shortly with our latest findings. This communication serves as a preliminary notification about a potential issue affecting your service..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>21:05:30</var> GMT+0</small><br><strong>Monitoring</strong> - More info from Microsoft: We've confirmed that the authentication component issue impacts other services beyond Exchange Online. Users may experience a variety of symptoms related to this event, including but not limited to: \- Delays, failures, or incomplete results when searching for content within Exchange Online mailboxes. \- Delays or failures when sending or receiving email messages. \- Authentication-related errors when accessing Exchange Online services. \- Difficulties accessing or performing actions within Exchange administration experiences. \- Intermittent failures affecting mailbox operations and message delivery workflows. Scope of impact This issue may impact users attempting to send or receive email messages through Exchange Online. We're continuing our investigation to determine the full scope of affected scenarios and will provide additional information as it becomes available. Preliminary root cause An issue within a core authentication configuration used by multiple Microsoft 365 services is resulting in impact. Current status Aug 31, 2026, 1:36 PM PDT We're reexamining recent changes made to the service to determine why the authentication components aren't being deployed as expected. Additionally, we are exploring every avenue to safely restore the components, including potentially reverting an update the affected infrastructure recently received. We're performing additional tests to evaluate the best course of action moving forward..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>18:17:48</var> GMT+0</small><br><strong>Identified</strong> - Microsoft has identified a potential corrective action for the affected infrastructure and are evaluating deployment options. They are monitoring service telemetry and affected Exchange Online transactions to determine whether the action is reducing impact and to better understand the scope of affected scenarios..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>23:42:19</var> GMT+0</small><br><strong>Monitoring</strong> - Microsoft in incrementally rolling out a fix for the issue. Access has largely been restored, but some users report certain browsers are still not able to log into Outlook. If you have trouble logging in, please try a different browser. We will continue to monitor the issue through resolution..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>16:37:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 31 Aug 2026 16:06:55 +0000 https://csusm.instatus.com/incident/cmthflgf309h51as2roodk4tq https://csusm.instatus.com/incident/cmthflgf309h51as2roodk4tq HPC Outage Type: Incident Duration: 11 days and 8 hours Affected Components: , Other → Aug 14, 10:00:00 GMT+0 - Identified - The HPC cluster is unavailable until further notice. Sep 25, 18:00:00 GMT+0 - Resolved - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 11 days and 8 hours

Affected Components:

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - The HPC cluster is unavailable until further notice..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Resolved</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Fri, 14 Aug 2026 10:00:00 +0000 https://csusm.instatus.com/incident/cmst2d5nf09ok0rqxpx9lthhk https://csusm.instatus.com/incident/cmst2d5nf09ok0rqxpx9lthhk CS/CHRS login issues Type: Incident Duration: 2 hours and 56 minutes Affected Components: , Other → Aug 13, 14:20:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 13, 17:16:15 GMT+0 - Resolved - This incident has been resolved. Aug 13, 15:47:52 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 2 hours and 56 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>14:20:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>17:16:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>15:47:52</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Thu, 13 Aug 2026 14:20:00 +0000 https://csusm.instatus.com/incident/cmsrmp88u0cce0zo9h7ejfo4r https://csusm.instatus.com/incident/cmsrmp88u0cce0zo9h7ejfo4r Community Maintenance Type: Maintenance Duration: 3 hours Affected Components: , Other → Aug 10, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 10, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 5, 14:48:11 GMT+0 - Identified - Community will be down for upgrades during this time Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>14:48:11</var> GMT+0</small><br><strong>Identified</strong> - Community will be down for upgrades during this time.</p> ]]> Mon, 10 Aug 2026 14:00:00 +0000 https://csusm.instatus.com/maintenance/cmsg7c03z03fw0zjsipmhk6nl https://csusm.instatus.com/maintenance/cmsg7c03z03fw0zjsipmhk6nl HPC Cluster issues Type: Incident Duration: 7 days and 18 minutes Affected Components: , Other → Jul 29, 15:00:00 GMT+0 - Investigating - The HPC is currently down. All running jobs are likely impacted and logins are most likely timing out. ESG is investigating, thus far it looks like a hardware issue with the main switch. No ETA for recovery at this time. Jul 29, 18:01:22 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 5, 15:18:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 days and 18 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Investigating</strong> - The HPC is currently down. All running jobs are likely impacted and logins are most likely timing out. ESG is investigating, thus far it looks like a hardware issue with the main switch. No ETA for recovery at this time..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>18:01:22</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>15:18:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 29 Jul 2026 15:00:00 +0000 https://csusm.instatus.com/incident/cms6fa8gm05cd0kpaktnfbpjk https://csusm.instatus.com/incident/cms6fa8gm05cd0kpaktnfbpjk Microsoft 365 and Azure Issues Type: Incident Duration: 1 hour and 39 minutes Affected Components: , Other → Jul 23, 18:39:41 GMT+0 - Investigating - Microsoft is reporting and some of our users are experiencing reduced availability and performance with M365 services including Teams, OneDrive, and SharePoint, among others. Microsoft is working to mitigate the issue. Details and updates can be found here: [Microsoft service health status](https://status.cloud.microsoft/) Jul 23, 20:18:30 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 39 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>18:39:41</var> GMT+0</small><br><strong>Investigating</strong> - Microsoft is reporting and some of our users are experiencing reduced availability and performance with M365 services including Teams, OneDrive, and SharePoint, among others. Microsoft is working to mitigate the issue. Details and updates can be found here: [Microsoft service health status](https://status.cloud.microsoft/).</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>20:18:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 23 Jul 2026 18:39:41 +0000 https://csusm.instatus.com/incident/cmrxuvn5e00et0rpi8vjoqi7m https://csusm.instatus.com/incident/cmrxuvn5e00et0rpi8vjoqi7m Canvas Access Restored Type: Incident Duration: 17 days, 21 hours and 27 minutes Affected Components: Cougar Courses May 8, 20:49:32 GMT+0 - Monitoring - Canvas access has been re-enabled and single sign-on access has now been restored for students, faculty and staff. As millions of users return online worldwide, please be patient as intermittent glitches or temporary feature limitations may occur. * For student questions about grades, finals, and assignments: contact your professor * For additional student support: [Cougar Care Network](https://www.csusm.edu/ccn/index.html) * For Canvas support: [cchelp@csusm.edu](mailto:cchelp@csusm.edu) * For Technical Questions: [helpdesk@csusm.edu](mailto:helpdesk@csusm.edu) or [techsupport@csusm.edu](mailto:techsupport@csusm.edu) * For Ransom emails or Suspicious activity: [abuse@csusm.edu](mailto:abuse@csusm.edu). Jul 23, 18:41:08 GMT+0 - Resolved - This incident has been resolved. May 8, 04:39:02 GMT+0 - Investigating - We have observed that the Canvas maintenance page has been removed. However, out of an abundance of caution, California State University campuses are continuing to restrict access and actively working with Instructure until Canvas is deemed safe and secure for use. [**Canvas Incident FAQs**](https://lts.calstate.edu/csu-canvas-incident-reports) May 7, 21:14:16 GMT+0 - Investigating - Instructure and the California State University system report that Canvas is experiencing an outage that may be worldwide. CSUSM is working closely with the CO and Instructure to understand more about the impact and an estimate for service restoration. More information can be found online at [CSU Canvas Incident Reports | CSU Learning Technology Services.](https://lts.calstate.edu/csu-canvas-incident-reports) May 7, 22:40:03 GMT+0 - Investigating - Reports are being received from other universities that students are being contacted directly with ransomware offers. If anyone receives information to this effect, **do not respond** and forward such messages to [abuse@csusm.edu](mailto:abuse@csusm.edu). Do not attempt to open any links, do not download any attachments and do not reply to the message. As a reminder: We are aware of reports that millions of users are currently impacted globally. At this time, Students, faculty and staff should **not** attempt to access the Canvas portal until receiving a notification from the university that access is cleared. [**Canvas Incident FAQs**](https://lts.calstate.edu/csu-canvas-incident-reports) May 7, 21:41:48 GMT+0 - Investigating - Update from the Chancellor's Office To ALL CSU Canvas Users (faculty, students and staff): We are aware that Canvas is down across ALL CSU campuses and at the Chancellor's Office. Instructure is working diligently to gather more information and get systems restored. This situation is fluid, and we are working with Instructure to determine the full scope of impact and will provide updates as soon as they are available. [Canvas Incident FAQs](https://lts.calstate.edu/csu-canvas-incident-reports) The [Canvas/Instructure Service Status site](https://status.instructure.com/) May 7, 23:16:45 GMT+0 - Investigating - We are continuing to monitor the Canvas security incident, which appears to be impacting millions of people at schools and campuses worldwide. To reiterate, this is not a scheduled maintenance; this is an outage related to a cybersecurity breach. While Canvas does not store passwords, Social Security numbers, financial information or dates of birth, personal information such as email addresses, names, student ID numbers and user messages within Canvas may have been accessed by unauthorized users. If you receive an email or message requesting you pay a ransom or take action to recover your access to Canvas, DO NOT RESPOND. Do not click on any links, open any attachments or download any files. This is a scam. We are working to block these emails sent to [csusm.edu](http://csusm.edu) email addresses. You can help by forwarding ransom requests or suspicious messages to [abuse@csusm.edu](mailto:abuse@csusm.edu). We cannot block emails sent to non-CSUSM email addresses. We are continuing to work with the Chancellor’s Office and Instructure to determine the full scope of impact and will provide updates, including resources for affected individuals, as more information becomes available on the [CSU Canvas Incident Reports website](https://lts.calstate.edu/csu-canvas-incident-reports#msdynmkt%5Ftrackingcontext=34c66bf5-9c19-44bd-8adf-f0e991260000). This is a developing situation and additional updates and guidance around classes, communication and finals will be forthcoming. Type: Incident

Duration: 17 days, 21 hours and 27 minutes

Affected Components:

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>20:49:32</var> GMT+0</small><br><strong>Monitoring</strong> - Canvas access has been re-enabled and single sign-on access has now been restored for students, faculty and staff. As millions of users return online worldwide, please be patient as intermittent glitches or temporary feature limitations may occur. * For student questions about grades, finals, and assignments: contact your professor * For additional student support: [Cougar Care Network](https://www.csusm.edu/ccn/index.html) * For Canvas support: [cchelp@csusm.edu](mailto:cchelp@csusm.edu) * For Technical Questions: [helpdesk@csusm.edu](mailto:helpdesk@csusm.edu) or [techsupport@csusm.edu](mailto:techsupport@csusm.edu) * For Ransom emails or Suspicious activity: [abuse@csusm.edu](mailto:abuse@csusm.edu)..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>18:41:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>04:39:02</var> GMT+0</small><br><strong>Investigating</strong> - We have observed that the Canvas maintenance page has been removed. However, out of an abundance of caution, California State University campuses are continuing to restrict access and actively working with Instructure until Canvas is deemed safe and secure for use. [**Canvas Incident FAQs**](https://lts.calstate.edu/csu-canvas-incident-reports).</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>21:14:16</var> GMT+0</small><br><strong>Investigating</strong> - Instructure and the California State University system report that Canvas is experiencing an outage that may be worldwide. CSUSM is working closely with the CO and Instructure to understand more about the impact and an estimate for service restoration. More information can be found online at [CSU Canvas Incident Reports | CSU Learning Technology Services.](https://lts.calstate.edu/csu-canvas-incident-reports).</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>22:40:03</var> GMT+0</small><br><strong>Investigating</strong> - Reports are being received from other universities that students are being contacted directly with ransomware offers. If anyone receives information to this effect, **do not respond** and forward such messages to [abuse@csusm.edu](mailto:abuse@csusm.edu). Do not attempt to open any links, do not download any attachments and do not reply to the message. As a reminder: We are aware of reports that millions of users are currently impacted globally. At this time, Students, faculty and staff should **not** attempt to access the Canvas portal until receiving a notification from the university that access is cleared. [**Canvas Incident FAQs**](https://lts.calstate.edu/csu-canvas-incident-reports).</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>21:41:48</var> GMT+0</small><br><strong>Investigating</strong> - Update from the Chancellor's Office To ALL CSU Canvas Users (faculty, students and staff): We are aware that Canvas is down across ALL CSU campuses and at the Chancellor's Office. Instructure is working diligently to gather more information and get systems restored. This situation is fluid, and we are working with Instructure to determine the full scope of impact and will provide updates as soon as they are available. [Canvas Incident FAQs](https://lts.calstate.edu/csu-canvas-incident-reports) The [Canvas/Instructure Service Status site](https://status.instructure.com/).</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>23:16:45</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to monitor the Canvas security incident, which appears to be impacting millions of people at schools and campuses worldwide. To reiterate, this is not a scheduled maintenance; this is an outage related to a cybersecurity breach. While Canvas does not store passwords, Social Security numbers, financial information or dates of birth, personal information such as email addresses, names, student ID numbers and user messages within Canvas may have been accessed by unauthorized users. If you receive an email or message requesting you pay a ransom or take action to recover your access to Canvas, DO NOT RESPOND. Do not click on any links, open any attachments or download any files. This is a scam. We are working to block these emails sent to [csusm.edu](http://csusm.edu) email addresses. You can help by forwarding ransom requests or suspicious messages to [abuse@csusm.edu](mailto:abuse@csusm.edu). We cannot block emails sent to non-CSUSM email addresses. We are continuing to work with the Chancellor’s Office and Instructure to determine the full scope of impact and will provide updates, including resources for affected individuals, as more information becomes available on the [CSU Canvas Incident Reports website](https://lts.calstate.edu/csu-canvas-incident-reports#msdynmkt%5Ftrackingcontext=34c66bf5-9c19-44bd-8adf-f0e991260000). This is a developing situation and additional updates and guidance around classes, communication and finals will be forthcoming..</p> ]]> Thu, 7 May 2026 21:14:16 +0000 https://csusm.instatus.com/incident/cmovzhuap01cxc6hagz00antk https://csusm.instatus.com/incident/cmovzhuap01cxc6hagz00antk Turnitin Similarity Report Outage Type: Incident Duration: 37 minutes Affected Components: Cougar Courses May 4, 22:14:53 GMT+0 - Investigating - ## **Turnitin Similarity Report Outage** Due to a Turnitin/Canvas issue, users are unable to access similarity reports. For more information visit: <https://turnitin.statuspage.io/> May 4, 22:52:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 37 minutes

Affected Components:

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>22:14:53</var> GMT+0</small><br><strong>Investigating</strong> - ## **Turnitin Similarity Report Outage** Due to a Turnitin/Canvas issue, users are unable to access similarity reports. For more information visit: <https://turnitin.statuspage.io/> .</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>22:52:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 4 May 2026 22:14:53 +0000 https://csusm.instatus.com/incident/cmorrc8lh01j7v90ebfster9c https://csusm.instatus.com/incident/cmorrc8lh01j7v90ebfster9c Campus Network Interruption Type: Incident Duration: 49 minutes Affected Components: Mobile App, www.csusm.edu, , Cougar Courses, Other → Apr 7, 22:08:00 GMT+0 - Investigating - The campus network experienced an outage at 3:08pm. We are investigating. Apr 7, 22:57:25 GMT+0 - Resolved - This incident has been resolved. We continue to investigate the cause. Type: Incident

Duration: 49 minutes

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>22:08:00</var> GMT+0</small><br><strong>Investigating</strong> - The campus network experienced an outage at 3:08pm. We are investigating..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>22:57:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We continue to investigate the cause..</p> ]]> Tue, 7 Apr 2026 22:08:00 +0000 https://csusm.instatus.com/incident/cmnp7ryxc15nm13jsme4vejw9 https://csusm.instatus.com/incident/cmnp7ryxc15nm13jsme4vejw9 Microsoft 365 Service Issues Type: Incident Duration: 20 hours and 19 minutes Jan 22, 20:00:00 GMT+0 - Investigating - Microsoft is currently experiencing a widespread service degradation affecting multiple Microsoft 365 services, including Outlook, SharePoint, OneDrive, and Teams. Microsoft is actively investigating and working to restore services. IITS is monitoring but be aware that there may be intermittent issues until Microsoft implements a resolution. Jan 22, 22:39:00 GMT+0 - Identified - From Microsoft: Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected. Current status: We're carefully rebalancing traffic across all affected infrastructure in the region, while monitoring the corresponding health telemetry, to ensure the environment enters into a balanced state as our remediation efforts continue. We’re proceeding as quickly as possible and this incremental approach will also help us identify whether any additional actions may be required to ensure longstanding recovery. Jan 23, 16:18:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 hours and 19 minutes

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Microsoft is currently experiencing a widespread service degradation affecting multiple Microsoft 365 services, including Outlook, SharePoint, OneDrive, and Teams. Microsoft is actively investigating and working to restore services. IITS is monitoring but be aware that there may be intermittent issues until Microsoft implements a resolution..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>22:39:00</var> GMT+0</small><br><strong>Identified</strong> - From Microsoft: Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected. Current status: We're carefully rebalancing traffic across all affected infrastructure in the region, while monitoring the corresponding health telemetry, to ensure the environment enters into a balanced state as our remediation efforts continue. We’re proceeding as quickly as possible and this incremental approach will also help us identify whether any additional actions may be required to ensure longstanding recovery..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>16:18:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 22 Jan 2026 20:00:00 +0000 https://csusm.instatus.com/incident/cmkq16dvw00or9fxzd6333w35 https://csusm.instatus.com/incident/cmkq16dvw00or9fxzd6333w35 Cougar Courses Unavailable Type: Incident Duration: 23 minutes Affected Components: Cougar Courses Jan 12, 20:01:08 GMT+0 - Investigating - The vendor is currently investigating this incident. Jan 12, 20:23:49 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 23 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>20:01:08</var> GMT+0</small><br><strong>Investigating</strong> - The vendor is currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>20:23:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 12 Jan 2026 20:01:08 +0000 https://csusm.instatus.com/incident/cmkbl8ttt03z1g73ozd51gfui https://csusm.instatus.com/incident/cmkbl8ttt03z1g73ozd51gfui Microsoft Services Experiencing Intermittent Issues Type: Incident Duration: 21 hours and 37 minutes Affected Components: , Other → Oct 29, 18:00:41 GMT+0 - Investigating - Due to an Azure Network outage (similar to the recent AWS outage), some Microsoft services are currently experiencing intermittent issues. Microsoft Teams, Microsoft Forms, and Dynamics 365 are among the services experiencing issues, but there might be additional services impacted. We are monitoring Microsoft updates on remediation and will post further when more information becomes available. You can visit CSUSM - Status (https://status.csusm.edu) and Azure status (<https://azure.status.microsoft/en-us/status>) for updates. Oct 29, 19:55:09 GMT+0 - Identified - From Microsoft: At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025\. We will provide another update on our progress within two hours, or sooner if warranted. Although we are seeing signs of recovery and have an estimated timeline, customers may also consider implementing failover strategies using Azure Traffic Manager to redirect traffic from Azure Front Door to their origin servers as an interim measure. Oct 30, 15:37:52 GMT+0 - Resolved - This issue has been resolved. Type: Incident

Duration: 21 hours and 37 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>18:00:41</var> GMT+0</small><br><strong>Investigating</strong> - Due to an Azure Network outage (similar to the recent AWS outage), some Microsoft services are currently experiencing intermittent issues. Microsoft Teams, Microsoft Forms, and Dynamics 365 are among the services experiencing issues, but there might be additional services impacted. We are monitoring Microsoft updates on remediation and will post further when more information becomes available. You can visit CSUSM - Status (https://status.csusm.edu) and Azure status (<https://azure.status.microsoft/en-us/status>) for updates..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>19:55:09</var> GMT+0</small><br><strong>Identified</strong> - From Microsoft: At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025\. We will provide another update on our progress within two hours, or sooner if warranted. Although we are seeing signs of recovery and have an estimated timeline, customers may also consider implementing failover strategies using Azure Traffic Manager to redirect traffic from Azure Front Door to their origin servers as an interim measure..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>15:37:52</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved..</p> ]]> Wed, 29 Oct 2025 18:00:41 +0000 https://csusm.instatus.com/incident/cmhcdj75w00hqju80bcytnej7 https://csusm.instatus.com/incident/cmhcdj75w00hqju80bcytnej7 Campus WiFi issues Type: Incident Duration: 3 hours and 8 minutes Affected Components: , Other → Oct 27, 17:30:00 GMT+0 - Investigating - Campus WiFi is experiencing authentication and performance issues. We are currently investigating this problem. Oct 27, 20:37:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 8 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Campus WiFi is experiencing authentication and performance issues. We are currently investigating this problem..</p> <p><small>Oct <var data-var='date'> 27</var>, <var data-var='time'>20:37:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 27 Oct 2025 17:30:00 +0000 https://csusm.instatus.com/incident/cmh9kpc680cvu30ml9yncs3lc https://csusm.instatus.com/incident/cmh9kpc680cvu30ml9yncs3lc Cougar Courses Unavailable Type: Incident Duration: 8 hours and 11 minutes Affected Components: Cougar Courses Oct 20, 14:49:51 GMT+0 - Investigating - Cougar Courses is experiencing issues due to an ongoing AWS incident. The vendor is working on the issue. You can follow the status of the issue at <https://health.aws.amazon.com/health/status> and <https://status.instructure.com/>. Oct 20, 23:00:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 hours and 11 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:49:51</var> GMT+0</small><br><strong>Investigating</strong> - Cougar Courses is experiencing issues due to an ongoing AWS incident. The vendor is working on the issue. You can follow the status of the issue at <https://health.aws.amazon.com/health/status> and <https://status.instructure.com/>..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>23:00:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 14:49:51 +0000 https://csusm.instatus.com/incident/cmgz94yqa02w011hv5dbp8xjt https://csusm.instatus.com/incident/cmgz94yqa02w011hv5dbp8xjt Widespread Application Outage Type: Incident Duration: 12 hours and 5 minutes Affected Components: www.csusm.edu, , Other → Sep 20, 19:14:21 GMT+0 - Investigating - We are currently investigating this incident. Sep 20, 13:30:00 GMT+0 - Investigating - Many campus applications and websites are unavailable at this time. The problem began early this morning (Saturday, Sept 20). We are currently investigating this incident. Sep 20, 21:20:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 21, 01:35:16 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 12 hours and 5 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 20</var>, <var data-var='time'>19:14:21</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 20</var>, <var data-var='time'>13:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Many campus applications and websites are unavailable at this time. The problem began early this morning (Saturday, Sept 20). We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 20</var>, <var data-var='time'>21:20:57</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>01:35:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 20 Sep 2025 13:30:00 +0000 https://csusm.instatus.com/incident/cmfsoj7sd01wm82ymf5kcdxgd https://csusm.instatus.com/incident/cmfsoj7sd01wm82ymf5kcdxgd