CSUSM - Status Page

Canvas access has been re-enabled and single sign-on access has now been restored for students, faculty and staff. As millions of users return online worldwide, please be patient as intermittent glitches or temporary feature limitations may occur.

• For student questions about grades, finals, and assignments: contact your professor 

• For additional student support: Cougar Care Network 

• For Canvas support: cchelp@csusm.edu  

• For Technical Questions: helpdesk@csusm.edu or techsupport@csusm.edu  

• For Ransom emails or Suspicious activity: abuse@csusm.edu. 

We have observed that the Canvas maintenance page has been removed. However, out of an abundance of caution, California State University campuses are continuing to restrict access and actively working with Instructure until Canvas is deemed safe and secure for use.

Canvas Incident FAQs

We are continuing to monitor the Canvas security incident, which appears to be impacting millions of people at schools and campuses worldwide. To reiterate, this is not a scheduled maintenance; this is an outage related to a cybersecurity breach.

While Canvas does not store passwords, Social Security numbers, financial information or dates of birth, personal information such as email addresses, names, student ID numbers and user messages within Canvas may have been accessed by unauthorized users.

If you receive an email or message requesting you pay a ransom or take action to recover your access to Canvas, DO NOT RESPOND. Do not click on any links, open any attachments or download any files.

This is a scam. We are working to block these emails sent to csusm.edu email addresses. You can help by forwarding ransom requests or suspicious messages to abuse@csusm.edu. We cannot block emails sent to non-CSUSM email addresses.

We are continuing to work with the Chancellor’s Office and Instructure to determine the full scope of impact and will provide updates, including resources for affected individuals, as more information becomes available on the

CSU Canvas Incident Reports website.

This is a developing situation and additional updates and guidance around classes, communication and finals will be forthcoming.

Reports are being received from other universities that students are being contacted directly with ransomware offers. If anyone receives information to this effect, do not respond and forward such messages to abuse@csusm.edu. Do not attempt to open any links, do not download any attachments and do not reply to the message.

As a reminder: We are aware of reports that millions of users are currently impacted globally. At this time, Students, faculty and staff should not attempt to access the Canvas portal until receiving a notification from the university that access is cleared.

Canvas Incident FAQs

Update from the Chancellor's Office

To ALL CSU Canvas Users (faculty, students and staff):

We are aware that Canvas is down across ALL CSU campuses and at the Chancellor's Office. Instructure is working diligently to gather more information and get systems restored.

This situation is fluid, and we are working with Instructure to determine the full scope of impact and will provide updates as soon as they are available.

Canvas Incident FAQs

The Canvas/Instructure Service Status site