CSUSM - Notice history

Experiencing partial outage

www.csusm.edu - Operational

82.02% uptime
Sep 2026 · 84.09%Oct · 66.12%Nov · 96.98%

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Sep 2026
Oct 2026
Nov 2026

Cougar Courses - Operational

99.94% uptime
Sep 2026 · 99.99%Oct · 99.84%Nov · 100.0%

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Sep 2026
Oct 2026
Nov 2026

Cougar Apps - Operational

100.0% uptime
Sep 2026 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2026
Oct 2026
Nov 2026

Mobile App - Major outage

61.78% uptime
Sep 2026 · 57.31%Oct · 38.92%Nov · 91.15%

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Sep 2026
Oct 2026
Nov 2026

Notice history

View current status

Nov 2026

NOV1
CO - Planned Emergency Firewall and Load Balancer Upgrade
CompletedMaintenance7 hours
  • CompletedNovember 01, 2026 at 2:00 PMUTC
    Maintenance has completed successfully
  • In progressNovember 01, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 28, 2026 at 11:21 PMUTC

    Unisys will perform an emergency upgrade of the Palo Alto firewalls and F5 load balancers. During the phased switch process, users may experience intermittent connection interruptions, with each disruption lasting up to 10 minutes.

    Impacted Services: Campus Solutions (CS) Production, Campus Solutions (CS) Development, Common Financial System (CFS) Production, Common Financial System (CFS) Development, CMS BMC Control-M Job Scheduling System, Financial Data Warehouse (FDW) Production, Human Resources (HR) Production, Human Resources (HR) Development, CHRS, CSU Learn, Campus Boomi hosted environments, CMS Datalake.
    Ref-BLTN0001385

Oct 2026

OCT26
CO - Planned Network Maintenance
CompletedMaintenance5 hours
  • CompletedOctober 26, 2026 at 9:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 26, 2026 at 4:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 21, 2026 at 4:44 PMUTC

    CO Network Maintenance: Intermittent availability of Chancellor's Office services and hosted applications.

    Impacted Services: Common Financial System (CFS) Production, Chancellor’s Office Phone Communications, CO Applications, Financial Data Warehouse (FDW) Production, CSU Learn, and CO VPN.
    Ref - BLTN0001372

OCT25
CO - Planned Monthly Maintenance
CompletedMaintenance11 hours
  • CompletedOctober 25, 2026 at 4:00 PMUTC
    Maintenance has completed successfully
  • In progressOctober 25, 2026 at 5:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 14, 2026 at 9:58 PMUTC

    Intermittent availability of Chancellor's Office services and hosted applications.

    Impacted Services are Common Financial System (CFS) Production, CO Applications, CO Monthly Maintenance Stage/Prod, Financial Data Warehouse (FDW) Production, Human Resources (HR) Production, CHRS, CSU Learn.
    Ref-BLTN0001349

OCT22
CO - Planned CFS Production maintenance
CompletedMaintenance4 hours
  • CompletedOctober 22, 2026 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 22, 2026 at 1:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 13, 2026 at 11:23 PMUTC

    CO Planned CFS Production maintenance in standing Wednesday evening window.

    CFS Production (FCFSPRD), CFS Data Warehouse application and database services, including Process Schedulers and Integration Broker will be unavailable.
    Ref-BLTN0001363

CO - Systemwide login issues
ResolvedMajor outage2 hours 22 minutes
  • UpdateUTC
    This incident has been resolved.
  • ResolvedUTC

    A workaround has been put in place by the CO to restore login functionality. Users can authenticate into all systems now.

  • InvestigatingUTC

    Systemwide login issues with Single Sign-On and SSL Certificate have been reported. Teams responsible for these services are looking into the issue and another bulletin will be sent with more information when it becomes available.

    All CO applications: Financial Data Warehouse (FDW) Production, Common Financial System (CFS) Production, Common Human Resources (CHRS) Production, CSU Learn, DUO MFA, PageUP, CSUBUY, Concur, Anyconnect VPN, CMS Development.

    Users already logged in the application can continue to work. Any new login attempt will not work.

    Ref - BLTN0001374

OCT3
Planned Campus Solution People Tools Upgrade
CompletedMaintenance
  • CompletedOctober 03, 2026 at 1:00 AMUTC

    Maintenance is now in progress

  • PlannedSeptember 09, 2026 at 7:05 PMUTC

    CO Planned CS People Tools Upgrade

    Please be advised that Campus Solutions (myCSUSM) and CHRS (Employee & Manager Self Service) will be unavailable due to a planned People Tools upgrade from Friday, October 2 at 5:00 PM through Saturday, October 3 at 5:00 PM.


    This outage occurs during the final weekend before the close of Benefits Open Enrollment, which runs through October 9. Employees are encouraged to plan accordingly and complete any necessary self-service benefits open enrollment activities before the outage period.

    Thank you for your understanding and support.

Sep 2026

SEP20
Planned CO Data Center Maintenance
CompletedMaintenance6 hours
  • CompletedSeptember 20, 2026 at 1:00 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 20, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 09, 2026 at 6:50 PMUTC

    Impacted Services: All CO CMS Data Center services including Campus Solutions (CS) Production, CHRS Production, Common Financial System (CFS) Production, CSU Learn, Financial Data Warehouse (FDW) Production, Campus Boomi hosted environments, CMS Datalake, CMS BMC Control-M Job Scheduling System, Campus Solutions (CS) Development, Common Financial System (CFS) Development. It will also impact dependent downstream services.

SEP5
Common Financial System (CFS) - Application Update
CompletedMaintenance2 hours
  • CompletedSeptember 05, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 05, 2026 at 1:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 03, 2026 at 5:52 PMUTC

    Impacted Services - Common Financial System (CFS) Production, CFS Production (FCFSPRD), CFS Data Warehouse application, Related database services, Process Schedulers and Integration Broker.

ChatGPT Issues
ResolvedDegraded performance121 hours 40 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    Users are reporting errors when trying to access and use ChatGPT. OpenAI is investigating.

Wifi to Internet Connectivity
ResolvedDegraded performance161 hours 31 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are aware of an issue affecting internet connectivity for users connected to the campus Wi-Fi network. The root cause has been identified, and our teams are actively working to implement a resolution.

    At this time, we do not have an estimated time for full service restoration. We will provide additional updates as more information becomes available.

Microsoft Education Tool in Canvas Not Syncing
ResolvedDegraded performance23 hours 56 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    Microsoft Education Tool (LTI) in Canvas is experiencing a syncing issue.  Students may see a message that says "Course access pending. You haven’t accepted the course invitation yet. Accept it to be added to the roster and unlock access." 

     

    Microsoft is working on a fix. In the meantime, if you are using Microsoft Education to share files or videos with students in Canvas, please visit the Microsoft in Cougar Courses Outage page. 

     

    Faculty might be seeing a variety of other error messages related to roster sync and OneDrive not being able to connect. These errors appear to be related to this issue and under investigation by Microsoft's engineering team. 

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